Customer testimonials
What Yakima Valley customers say about ACT
These are the words of people who called us when the furnace quit, when the building was freezing, or when they wanted a system installed once and installed right. The testimonials below come from their own letters to us. Nobody has put stars on them; they are just what customers wrote.
Commercial customers
Businesses that use ACT
“ACT has our building set up on a preventive HVAC maintenance program, they come check on our unit regularly, the employees are always very professional and kind. We have worked with plenty of HVAC companies in the Yakima Valley and ACT is hands down the best all around.”
“Great people to work with. Only HVAC company we use!”
“I hired ACT to install a Mitsubishi heat pump system in my office. The work was great and the product was awesome. The company was on time and very professional. These guys really care about there customers.”
“The best heating & air company in town, pricing, professional , clean & on time.”
“The entire crew at ACT is very knowledgeable and professional. When my furnace went out, they were out the same day and had it working in no time. I would recommend them to anyone for either residential or commercial repair or installation! This young company is giving the established ones a run for their money! Josh and Lindsey....you guys are great.”
“Thanks ACT for all your help on the remodel for my customer's home. The quality and knowledge of your staff is amazing. Special thanks to Javier for taking my phone calls after hours.”
“I highly recommend ACT for your heating and air needs. I have used them when my Air Conditioning went out and they responded very quickly and professionally with a very reasonable rate. Josh, Lindsey and Javier are great to work with.”
“Always on time and able to take care of any issue that i have had. Great customer service with techs and office people.”
Plenty of these customers run on a maintenance program. If your building is next, read how our preventive maintenance works, or see the commercial HVAC work we do around Yakima.
Emergency calls
When the call comes in hot or cold
A dead air conditioner in triple digits and a frozen building on a Monday morning are the calls that show a company for what it is. Three customers tell it in their own words. Our 24 hour emergency line is (509) 388-2997.
“Kudos to Jared Holwegner and his crew at Absolute Comfort Technology for being so quick to respond to fix our air conditioner today. In 100° weather, it gets very unpleasant without the A/C. ACT was at the house within 20 minutes, problem solved. Thanks ACT”
“We came into work to find our building freezing and called our normal company to fix it, but they couldn't come for hours. I called ACT and Javier showed up less than an hour later and had us heating up in no time. Thanks!”
“I just wanted you to know how impressed I was with your company when my A/C went out in triple digit temperatures. Larry came to our rescue and he was knowledgeable, polite and quick. We will definitely use your services again in the future! Thank you!”
At home
Homeowners
“Best HVAC in the valley, hands down. Fair, honest, and will stand by their work.”
“We use ACT with an annual contract for service. They come out and make sure we are ready for the switch over from heat to air and air to heat. Quickly respond to problems. Thanks Josh, Lindsey, Javier and your entire team.”
“We installed new Mitsubishi heating system this year, very happy with the system and sales staff, installer team and techs. We use wood heat most of the time but with air restrictions we had to use our electric baseboard heat system. was very costly. Now with new system this is not true. Thanks to Javier, Randy and Mike for the great job. I highly recommend ACT.”
“ACT is serious professionalism, in my experience. They seem to hire great people who know their stuff, my wife was very pleased with them.”
“ACT Heat & Air have done work at our office and at our house. They have been fair and honest - I recommend them for all your HVAC needs.”
Installs, repairs and years of service calls
Several of these homeowners had systems installed. See how we handle heat pumps and ductless mini-splits.
“These guys really are a pleasure to deal with. I have dealt with their service manager for a few years now. Very honest and easy to deal with. Everyone from a manager to a tech have been great to work with. If you are looking for an honest place that does good work, give them a call!”
“It was great to work with ACT. Javier gave us multiple options and invited questions and concerns and then addressed them. I had three systems installed in my home and the install teams were friendly, answered all my questions, and showed me how they dealt with each of my concerns. The systems work exactly as Javier said it would.”
“Prompt responses from everyone down at ACT for our issue! Friendly and knowledgeable techs. Had our problem solved the same day!”
“Javier and his team fixed a problem I had been struggling with for years. They were very knowledgeable, efficient, and left the area tidier than when they arrived. I highly recommend ACT to anyone in need of their services!”
Hearth work
Fireplaces & wood stoves
ACT does more than furnaces and heat pumps. Gas fireplaces and wood stoves come up again and again in what customers write, and so does the name Javier. Read about our fireplace and gas piping work.
“ACT is everything you hope to find in a HVAC company. They have great capabilities, exceptional service, honest - stand behind their work & quotes, the "techs" are ALWAYS profession and friendly. Javier is fantastic. He is great to work with. He responds quickly and is able to find the best solutions for your specific situation/needs. They not only have heating and air systems but Javier is a fireplace expert. If you have a home or business ACT will be your best resource in managing your heating and cooling needs.”
“Nothing but a great experience with ACT. Javier, their residential manager is fantastic to work with. I had heard from multiple people that there is no one in the valley with more experience with wood burning stoves, and he proved it to be true. Fast service with great communication, everything you could hope for in an HVAC company.”
“We started using ACT when we had problems with our gas fireplaces before the holidays. They were there on short notice and did a great job. We have since had them set us on on a rotation basis to keep our heat pumps running and filters clean. They are friendly, knowledgeable, provide great service and we wouldn't think of using anyone else.”
On Google
4.4 from 74 Google reviews
Four of the five-star reviews customers left for us on Google, quoted as they wrote them.
“My wife and I want to commend the ACT team for their care and personability on this project. The supervisor Mark was attentive and reachable by text to help us navigate the pre/on site/post install process. Kyle was an enthusiastic customer focused bidder and technician. He and his assistant worked fast and studiously and were courteous throughout the 2-day process of installing an attic handler and two wall mini-splits.”
“ACT Brandi at the front desk (thank you!) and Jose( thank you) our repairman fixed our HVAC system. They were outstanding. Excellent customer service, caring employees and top notch work. Thank you ACT”
“Mark and Kyle were great. They worked with us and supplied us with exactly what we needed and wanted. The service technician were knowledgeable and courteous. Excellent service. We were very satisfied.”
“Simply outstanding work that was completed, with high energy, fun, and engaging customer service!”
Ready to be the next name on this page?
Call the office Monday to Friday, 8:00am to 5:00pm, or ring the same number any hour for emergency service. Look at our current specials and rebates before you book.